I.T. Service Management
ITSM is a comprehensive management approach that encompasses the planning, design, implementation, operation and improvement of an organization's information technology services. This approach is designed to enable IT departments to meet business needs more effectively.
ITSM ensures that IT services are delivered and managed in accordance with customer requirements. This ensures that services are delivered at a consistently high quality, customer satisfaction is increased and business processes are improved.
This approach covers the life cycle of IT services and includes the planning, design, implementation, operation and improvement of services. ITSM processes are usually standardized and managed through frameworks such as ITIL (Information Technology Infrastructure Library).
ITSM enables organizations to manage information technology services more effectively and efficiently. This reduces the costs of services, ensures business continuity, manages risks and increases the ability to achieve business objectives.
In conclusion, ITSM is a management approach that helps organizations manage IT services as a strategic asset and increase business value. This approach enables organizations to gain competitive advantage and contributes to their success in a changing business environment.